This text provides a solid foundation in program evaluation, covering the main components of evaluating agencies and their programs, how best to address those components, and the procedures to follow when conducting evaluations. Different models and approaches are paired with practical techniques, such as how to plan an interview to collect qualitative data and how to use statistical analyses to report results. In every chapter, case studies provide real world examples of evaluations broken down into the main elements of program evaluation: the needs that led to the program, the implementation of program plans, the people connected to the program, unexpected side effects, the role of evaluators in improving programs, the results, and the factors behind the results. In addition, the story of one of the evaluators involved in each case study is presented to show the human side of evaluation.
The Ninth Edition offers enhanced and expanded case studies, making them a central organizing theme, and adds more international examples. The new edition also features online resources with an instructor test bank, sample program evaluation reports, and additional annotated resources.
Print ISBN: 9781138103962, 1138103969Print
ISBN: 9781138103962, 1138103969
eText ISBN: 9781351592017, 1351592017
Table Of Contents 

Cover
Half Title
Title Page
Copyright Page
Dedication
Brief Contents
Table of Contents
Preface
1 Program Evaluation: An Overview
Evaluation Areas That Need to Be Considered
Meeting Needs
Implementation
Stakeholders
Side Effects
Improvement Focus
Outcomes
Nuances (Mechanisms)
MISSION
Common Types of Program Evaluations
Assess Needs of the Program Participants
Examine the Process of Meeting the Needs
Measure the Outcomes and Impacts of a Program
Integrate the Needs, Costs, and Outcomes
Important Issues in Evaluations
Time Frames of Needs
Extensiveness of Programs
Purpose of Program Evaluation
The Roles of Evaluators
Principles, Competencies, and Credentialing
Comparison of Internal and External Evaluators
Evaluation and Service
Activities Often Confused with Program Evaluation
Evaluation and Related Activities of Organizations
Summary and Preview
Study Questions
Additional Resource
2 Planning an Evaluation